Refund Policy

Last updated: August 11, 2026

This Refund Policy explains how Vantav LLC d/b/a Prometheus OS handles refunds for subscription and consulting fees.

1. Subscription Fees

Prometheus OS subscription fees are billed in advance on a monthly basis. We generally do not offer refunds for partial months or unused service. You may cancel at any time, and your access will continue until the end of the current billing period.

2. Startup Pack Consulting Fees

The Startup Pack included in the Beta + Startup Pack tier involves manual consulting, supplier research, and brand guidance. Because work begins immediately after intake submission, Startup Pack fees are non-refundable once the brief has been delivered or custom work has commenced.

3. Eligibility for Refund

We may issue a full or partial refund at our sole discretion in the following situations:

You were incorrectly charged due to a billing error.
The Service experiences a prolonged outage or material failure attributable to us that prevents meaningful use for an extended period.
You contact us within 48 hours of signup and no consulting or custom work has begun.

4. How to Request a Refund

Refund requests must be sent to support@vantavcommerce.com with your account email, the date of the charge, and the reason for the request. We aim to respond within 5 business days.

5. Payment Processor

Refunds, when approved, will be processed through Stripe to the original payment method. Processing times vary based on your financial institution.

6. Changes to This Policy

We may update this Refund Policy from time to time. The current version is always available at this URL.

7. Contact

For refund or billing questions, contact us at support@vantavcommerce.com.